Privacy policy

Last updated: December 8, 2025

1. Information We Collect

We collect various types of information to provide and improve our services:

a. Information you provide directly

  • Contact details (name, billing and shipping address, email address, phone number)

  • Account details (username, password if you create an account)

  • Order information (products purchased, payment method, order total, order date)

  • Communication information (emails, messages, support requests, reviews)

b. Automatically collected information

When you visit the Site, we automatically collect certain information about your device and browsing behavior, such as:

  • IP address

  • Browser type and version

  • Device information

  • Time zone

  • Pages viewed and time spent on each page

  • Referring websites or search terms

We use cookies, pixels, and similar tracking technologies to collect this information and enhance your experience.

c. Payment information

We do not store full credit card details on our servers. Payments are processed by third-party payment processors (such as Shopify Payments, PayPal, etc.), who handle your payment information securely.

2. How We Use Your Information

We use the information collected for purposes including:

  • Processing and fulfilling your orders, including shipping and returns

  • Communicating with you regarding your order, account, or customer support requests

  • Personalizing your shopping experience

  • Improving and optimizing our Site, products, and services

  • Preventing fraud and maintaining the security of the Site

  • Sending you marketing communications (with your consent, where required by law)

  • Complying with legal obligations

3. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help the Site function properly and improve your experience.

We use cookies to:

  • Keep you logged in to your account

  • Remember your cart and preferences

  • Analyze Site traffic and performance

  • Support marketing and advertising campaigns

You can manage or disable cookies through your browser settings, but some features of the Site may not work properly if cookies are disabled.

4. Sharing Your Information

We may share your information with trusted third parties, including:

  • Service providers (e.g., hosting providers, analytics tools, payment processors, shipping carriers, email service providers)

  • Shopify (our e-commerce platform, which processes and stores certain data on our behalf)

  • Legal and regulatory authorities when required to comply with laws or protect our rights

  • Business transfers in connection with a merger, acquisition, or sale of all or part of our business

We do not sell your personal information.

5. Marketing Communications

With your consent (where required), we may send you marketing emails about new products, promotions, and updates.

You can opt out at any time by clicking the “Unsubscribe” link in our emails or by contacting us at:
Email: [Your support email – e.g. support@lunabathware.com]

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this Policy

  • Provide our services

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes and enforce our agreements

Order information is generally kept for at least [X] years for tax and legal recordkeeping.

7. Your Rights

Depending on your location, you may have rights over your personal data, including:

  • Access to the personal information we hold about you

  • Correction of inaccurate or incomplete data

  • Deletion of your personal data (subject to legal obligations)

  • Restriction or objection to certain processing

  • Data portability (receiving your data in a structured, commonly used format)

  • Withdrawal of consent for marketing communications

To exercise these rights, contact us at:
Email: [Your support email]

We may request verification of your identity before responding.

8. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. Security

We take reasonable technical and organizational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Luna Bathware
Email: dfahd@lunabathware.com.au