Luna Shipping Policy
We want you to have the best experience possible and enjoy shopping with us. You'll be glad to know that we offer free shipping on most orders! Here's what delivery costs:
Free shipping Australia-wide on tapware, basins, mirrors and accessories.
| Delivery area | Metro | Regional |
|---|---|---|
| VIC, NSW/ACT, QLD, SA, TAS, WA, NT | FREE | FREE |
Vanities (bulky items):
| Delivery area | Metro | Regional |
|---|---|---|
| VIC, NSW & ACT, QLD, SA | $89 | $149 |
| TAS, WA, NT | $199 | On quote – please contact us |
Ordering a vanity with other items? You only pay the vanity delivery fee. Everything else still ships free!
FREE DELIVERY – Online Orders – Tapware, Basins, Mirrors & Accessories
Luna Bathware offers free delivery Australia-wide on all tapware, basins, mirrors and accessories, regardless of order size or weight. When ordered with a vanity, these items still ship free, you only pay the vanity delivery fee. You will receive an email with parcel tracking information once your order has been collected by the freight carrier.
For most orders, please allow up to 10 days for delivery. We use this timeframe as a precaution to ensure your order delivers in time, but in most cases orders arrive well before the maximum time frame.
- Website orders must be paid for in full at the time of checkout, on the Luna Bathware website. www.lunabathware.com.au
- Delivery of the Goods shall be deemed to occur when they are handed to the Customer, their representative or are delivered to the premises or carrier nominated by the Customer and the Goods shall thereafter be at the Customer's risk.
- Goods purchased from the Luna Bathware website using Click & Collect, will be held for a maximum of 28 days. After that goods may be resold unless arrangements have been made. Customers will be contacted prior.
- Click & Collect orders will be ready for collection within 1–2 business days. Customers will receive an email and/or SMS notification when the online order is ready for collection. Customers must bring an online order confirmation email and photo ID for Click & Collect services.
- Upon receiving a delivery, the goods shall be deemed to have been delivered in good order and condition to the extent permitted by law, unless the Customer notifies Luna Bathware otherwise. The Customer must notify Luna Bathware of a shortage or damage, if any, within 48 hours of receiving the goods either by informing our delivery driver or by contacting Luna Bathware. The customer must offer up for inspection/determination by Luna Bathware the said item/s in a reasonable time.
- Please ensure goods are free from damage or noticeable defects before installation as Luna Bathware will not take responsibility for uninstalling or reinstalling goods that were installed in a noticeably defective/damaged condition.
- All Luna Bathware products must be installed by a qualified and licensed tradesperson. Luna Bathware does not warrant any goods that have been installed outside of these terms.
- Unless prior arrangements have been made, all deliveries are considered standard. A standard delivery covers a single person to a ground floor only. Delivery drivers do not carry items upstairs and all deliveries are to the front of the house only unless other arrangements are made with the company directly. For express delivery, please contact us directly for a quote.
- Leave Safe: While we recommend someone is home to receive your delivery, it isn't essential. In using our delivery service, the customer acknowledges the carrier's right to leave the goods at a safe location at the delivery address (Leave Safe) without obtaining a proof of delivery (POD) signature. Where the goods are left is at the driver's discretion. If the receiver is present, the driver may ask for a signature. Due to workplace health & safety and insurance requirements, drivers are unable to move goods beyond this point. If the receiver is not present and it is not possible to leave the goods, a card will be left behind by the driver. The receiver can then collect the goods from the nearest depot or arrange a redelivery (a redelivery fee may apply).
- Site access: Our delivery service requires reasonable and safe access to the delivery site. Overhanging trees, steep, unsealed or narrow driveways, narrow streets or unforeseen obstructions may prevent delivery. If any of these could affect your delivery, it is the customer's responsibility to let us know before dispatch so we can confirm access.
- Delivery days & times: Deliveries are made between Monday – Friday, 8am – 5pm. The driver may phone before delivery but is not likely to. If you would like a call to arrange a specific delivery date and time window, a Scheduled Residential Delivery must be booked in advance (applicable to metro areas only). Additional delivery charges may apply for this service.
- Deliveries may be completed by a local Luna Bathware truck delivery service or a third-party shipping contractor. We recommend contacting the respective carrier for up-to-date delivery time frames or to view their terms and conditions.
- Luna Bathware reserves the right to change the delivery method chosen by the customer for any order should it be deemed necessary by a Luna Bathware representative. All decisions on delivery method will be final.
Liability
It is the responsibility of the customer to ensure the correct delivery address and access details are provided to us at the time of sale. Luna Bathware will not be responsible for any costs that arise due to the incorrect delivery address or access details provided by the customer. Luna Bathware will not be liable for any refund of delivery fees paid by you the customer once the delivery service is completed.
If you have any questions, issues or need assistance with tracking your order please contact us through the Contact Us page.